Bikaner Abhayindia.com Jaipur Discom Managing Director R. N. Kumawat launched CESC Raj Bot, a new facility designed by CESC Rajasthan to provide a better service to Bikaner consumers, at his office on Wednesday.
Through the WhatsApp number 7230044001 issued by BKESL, consumers in the city will be able to use the various services of the company, as well as file complaints related to electricity.
At the CESC Raj Baat launch program at Vidyut Bhawan, Jaipur, CESC Rajasthan CEO Shriut Sriprakash Joshi provided details of this new Jaipur Discom MD Kumawat facility. Kumawat described the company’s new facility as beneficial to consumers and praised the company’s efforts. Also present at the event were Arunabha Sada, Vice President of CESC Rajasthan, Umesh Gupta, Additional Chief Engineer, Jaipur Discom, and Pankaj Dabas, CIO of the company. Dabas said that this service can also be used by those who are not consumers of the companies. If someone wants to apply for a new connection, they can use the other services option available in the chatbot. Similarly, anyone can pay any consumer’s bill by providing a number. In addition to paying bills, you can deposit other amounts.
the power of the bot is in your hands
Dabas said the remedy is available in Hindi and English. Consumers will be connected to the chatbot as soon as they send a greeting to the WhatsApp number provided by the company. The WhatsApp bot provides users with a convenient and efficient channel for interacting with the company’s services. With just a few simple steps, customers can access a wide range of features and options right from their smartphone. Users will receive the following services through the WhatsApp bot.
Electricity Complaints Register complaints yourself.
Payment Online payment.
Latest Bill Download Instant access and download of the latest electricity bill.
Payment history : Get and view past payment records.
Monthly usage: Get detailed information about monthly electricity consumption.
Power outage updates While a consumer is sharing a chat, they will continue to receive power outage information at that time.
New connection app and status: Apply for a new electrical connection and track the status of your application.
Live Support For any assistance or inquiries, you can directly contact the customer service agents present at the CESC Rajasthan Call Center.
Users can chat using their K number or registered mobile number to access the WhatsApp bot. This facility provides a hassle-free consumer experience that will enable our customers to easily meet their electricity needs.
The introduction of a WhatsApp bot will significantly increase customer satisfaction by providing prompt and efficient services around the clock. It aims to simplify processes, improve communication and reduce response times.